SAP Knowledge Base Article - Public

3216721 - Include HR in CC in email notification of DocuSign - Onboarding

Symptom

The HR cannot be included in CC when receiving the onboardee's e-signature notification for completion of DocuSign task.

Environment

SAP SuccessFactors Onboarding

Cause

In the current Onboarding feature, this is a limitation of the system.

Resolution

This email trigger is from DocuSign and not from onboarding, hence, this is not supported.

Keywords

DocuSign, Email, CC, OBX, Onboarding , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding 2205