SAP Knowledge Base Article - Public

3216865 - [Onboarding] DocuSign Activation issue

Symptom


While activating docuSign in the instance: Configure DocuSign eSignature (This throws an Error Message : Invalid Docusign oauth setting found. Missing Properties : accountId, UserId, Auth Domain)

 

Environment

SAP SUCCESSFACTORS ONBOARDING

Reproducing the Issue


Step 1: Configure DocuSign eSignature
Step 2: entering the credentials
Step 3: granting access
Step 4: Activate

Now the error message pop up:

Cause

Configuration 

Resolution

It seems when the docusign account deactivation was triggered, a docusign transaction was in-progress. On docusign de-activation the account settings were cleared, but the in-progress transaction has added keys like 'docuSignApiAccountBaseUri' and 'docuSignOauthAccessTokenExpiryTime' to sys-config again. These settings were created the issue.

Please reach out to our Support Engineers. So that we will engage with our Engineering Team and we will raise service request internally.

We need to clean up Invalid DocuSign settings. Then we can configure the settings again.

Keywords

Docusign, Onboarding, ONB, Invalid Docusign oauth setting found. Missing Properties : accountId, UserId, Auth Domain , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding 2005