3216865 - [Onboarding] DocuSign Activation issue

While activating docuSign in the instance: Configure DocuSign eSignature (This throws an Error Message : Invalid Docusign oauth setting found. Missing Properties : accountId, UserId, Auth Domain)

SAP SUCCESSFACTORS ONBOARDING

Step 1: Configure DocuSign eSignature
Step 2: entering the credentials
Step 3: granting access
Step 4: Activate

Now the error message pop up:

Configuration 

It seems when the docusign account deactivation was triggered, a docusign transaction was in-progress. On docusign de-activation the account settings were cleared, but the in-progress transaction has added keys like 'docuSignApiAccountBaseUri' and 'docuSignOauthAccessTokenExpiryTime' to sys-config again. These settings were created the issue.

Please reach out to our Support Engineers. So that we will engage with our Engineering Team and we will raise service request internally.

We need to clean up Invalid DocuSign settings. Then we can configure the settings again.

Docusign, Onboarding, ONB, Invalid Docusign oauth setting found. Missing Properties : accountId, UserId, Auth Domain , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem