SAP Knowledge Base Article - Public

3216978 - Commenting and Notification functionality works partially in SAP Analytics Cloud (SAC) & SAP Digital Boardroom


The following behavior occurs in SAP Analytics Cloud (SAC):

  • When creating a comment with the “@” tag, a user tagged in the comment does not get a notification (per mail or through the notification section) in each case. For some users it works, for some it does not, even though they have the same authorization. The affected user are able to select other users (in blue font) in tag them accordingly. The chosen user does not receive any kind of information. After refreshing the story the comment has been saved, but the tagged name is now in black font. 


    • SAP Analytics Cloud (Enterprise) 2022.2.12

    Reproducing the Issue

    1. Create of a story without any models for testing purposes.
    2. Add the text and the shape to the story
    3. Add comment to the text and tag a user using @ tag.
    4. Observe that the user's name got linked.
    5. Add another user with the @ tag.
    6. Observe that their name stayed black and user does not receive notification.


    When the user is part of a Team and then the story  is shared with the team. 


    The fix has been developed and expected to be released in the upcoming releases of SAP Analytics Cloud (SAC) & SAP Digital Boardroom

    See Also

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    SAP Analytics Cloud all versions