SAP Knowledge Base Article - Preview

3217052 - Invalid status of DocuSign envelope during retrieval of signed forms. EnvelopeId: EnvelopeStatus: DOCUMENTS_DOWNLOADED - Onboarding

Symptom

  • Signature step not updating to signed in the dashboard
  • Candidate has completed the 3rd-last step of signing DocuSign document. But status not updated in SuccessFactors Onboarding dashboard
  • Candidate not appearing in MPH
  • Application error when trying to restart document task in BPE: Manage Process Tasks


Read more...

Environment

SAP SuccessFactors Onboarding 

Product

SAP SuccessFactors Onboarding

Keywords

Invalid status of DocuSign envelope during retrieval of signed forms. EnvelopeId:  EnvelopeStatus: DOCUMENTS_DOWNLOADED, Connect, failed, timeout , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.