Symptom
- Signature step not updating to signed in the dashboard
- Candidate has completed the 3rd-last step of signing DocuSign document. But status not updated in SuccessFactors Onboarding dashboard
- Candidate not appearing in MPH
- Application error when trying to restart document task in BPE: Manage Process Tasks
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding
Keywords
Invalid status of DocuSign envelope during retrieval of signed forms. EnvelopeId: EnvelopeStatus: DOCUMENTS_DOWNLOADED, Connect, failed, timeout , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , Problem
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