SAP Knowledge Base Article - Public

3217163 - (ONB) External User Welcome Message Trigger Behavior - Onboarding

Symptom

New Hire Data Review and Personal Data Collection are created at the same time however (ONB) External User Welcome Message is not triggered

Environment

SAP SuccessFactors Onboarding

Cause

Expected Behavior

Resolution

(ONB) External User Welcome Message will trigger when New Hire Data Review step is completed not when Personal Data Collection Step is created.

Keywords

(ONB) External User Welcome Message, personal data collection, email, onboardee email, new hire data review, email trigger, process variant , KBA , LOD-SF-OBX-NF , Notifications Framework , Problem

Product

SAP SuccessFactors Onboarding 2205