SAP Knowledge Base Article - Public

3217189 - Error appears when Manager tries to access Employee's form via Team Overview (Out of turn access)

Symptom

When the Manager clicks on the "Team Overview" page and click on their direct report's "Review Form" button the following error is received:

errorType=SFDWRException
fingerprint=6d3340e7647f40a03a74130d124c0d111279a13d
errorId=5f395a3b-f62a-45c2-9146-0c4b0d1d00ef
message=An application error occurred. Please try again later, or notify support (with the error information of errorID=5f395a3b-f62a-45c2-9146-0c4b0d1d00ef, timestamp=2022-06-14T09:31:41.435+1000, and the version information from the current screen) if the issue keeps occurring.
release=b2205.20220607060957

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Login as the manager
  2. Select "Performance"
  3. Click on "Team Overview"
  4. Use "Review [user]" for any user whose review is not already in the manager's inbox
  5. The error is received

Cause

After investigating further, this is a product defect that is expected to be fixed in plan b2211

Resolution

This is scheduled to be fixed in the b2211 Release.  This release will hit Preview instances on October 14th, 2022 and Production instances on November 18th, 2022.

Keywords

PM, PMGM, SF, SuccessFactors, Success Factors, PMU-18455, 2H2022 , KBA , LOD-SF-PM-FRM , Forms & Templates , Known Error

Product

SAP SuccessFactors HXM Suite all versions