SAP Knowledge Base Article - Public

3217253 - Unable to Retrieve Posts and Comments Older than 3 Months using the Facebook Integration of SAP Cloud for Customer


You notice that when executing a run import for your Facebook integration channel, some posts and comments are not retrieved and displayed on C4C.


SAP Cloud for Customer


The system standard design while performing the run import, is to pull all the posts and comments from a maximum of 3 months back.

In case the post is older e.g. a year old, the system designed behavior is to not pull its latest comments.


This is the system designed behavior.

As a workaround, you can use the button Update Comments present on the post in Social Interactions tab within the tickets, that you can use to retrieve the latest comments for an older post.


C4C, Cloud for Customer, SAP, Posts, Facebook, FB, Integration, Retrieve, Social Media, Social Media Integration, Old, Comments, , KBA , LOD-CRM-SC-SM , Social Media , How To


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