SAP Knowledge Base Article - Public

3217256 - Unable to insert data due to a server error. Please try again. - Onboarding

Symptom

Error when entering candidate e-mail in Add New Hire to Onboarding

Error message: Unable to insert data due to a server error. Please try again.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Instance
  2. Go to Add New Recruit to Onboarding
  3. Enter candidate details
  4. Initiate Onboarding
  5. Error message: ‘Unable to insert data due to a server error. Please try again’

Cause

The system is working as designed.

Resolution

PERMANENT FIX

The fix of the error message is tracked with the following enhancement ticket OBX-22961.
Since the ticket OBX-22961 is an enhancement, we have no information yet on when will this be deployed. 
You may have this posted via the Influence Portal to track the progress of the enhancement.

Keywords

Onboarding, Onboarding 2.0, Error message, Initiate Onboarding, OBX-22961 , KBA , LOD-SF-OBX-ADM , Admin UI , Product Enhancement

Product

SAP SuccessFactors Onboarding 2205