SAP Knowledge Base Article - Public

3217304 - Unable to Escalate Manually Created Business Task

Symptom

You notice that, as time passes and a manually created task becomes overdue, system does not create a escalation for it and there is no way to manually trigger a escalation either.

Environment

SAP Business ByDesign

Cause

Manually created tasks are adhoc tasks that are completely predefined and lack the necessary backend definitions to produce a escalation.

The only actions which can be performed with manually created tasks are Change Priority, Complete, Forward, Add Attachments etc.

Resolution

This is the standard system behavior.

You can post a request for improvement to this onto our SAP Continuous Customer Influence portal, which is reviewed by our Product Management teams when deciding which functionalities to add and/or enhance in future product versions. Additionally, you can check the feasibility for achieving this through a custom solution by either reaching out to your implementation partner or contacting our SAP Innovative Business Solutions team as follows

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer:           
    1. Contact your Account Executive.
    2. Check the link for SAP Advisory Services

Keywords

BTM, Task, Manually Created Task, Escalate, Escalation Task , KBA , SRD-CC-BTM , Business Task Management , How To

Product

SAP Business ByDesign 2205