3217461 - The Creator and Approver are Not Shown as expected in the Report for Cancellation Invoices

You find that the creator and the approver are shown as the same user in the report which the transaction type is Cancellation Invoice, even though the creator and the approver are different users.

SAP Business ByDesign

1. Navigate to Business Analytics Work Center.
2. Select the Design Reports view.
3. Select the Report "Customer Invoice Volume" CRMCIVIB_Q0001.
4. You can see for the Invoice ABC (where ABC represents invoice ID), "Created By" shows as XXX (where XXX represents user name) "Changed By" (approver) shows as YYY (where YYY represents user name).
5. For the cancellation invoice EFG (where EFG represents invoice ID), "Created By"and "Changed By" show as YYY.

The approval process for cancellation of customer invoices is based on the original invoice. The change log will only be showed in the original invoice.

So in the cancellation invoice, you can't see the approver.

This is why the creator and approver are shown as the same user in the reports which the transaction type is Cancellation Invoice.

This is the current system behavior.

Creator, Approver, Created By, Changed By, Cancellation Invoice, report, Invoice Volume; CRMCIVIB_Q0001 , KBA , SRD-CRM-INV , Customer Invoicing , Problem