SAP Knowledge Base Article - Public

3217567 - Changed On date is not correct in the data source Ticket Survey Answers

Symptom

The Changed On date is not correct in the data source Ticket Survey Answers

Environment

 SAp Cloud For Customer

Reproducing the Issue

  1. Open a survey ABC and check the Changed On date. As an example it shows 31.02.2022.
  2. Now open the report Ticket Survey Answers  (CODTKTSURVEYANS).
  3. Filter for the survey ABC and add Changed On to the view.
  4. Notice that Changed On shows a different date in the past such as 25.01.2022.

Cause

The Changed oN field in the data source CODTKTSURVEYANS shows the changed on date for the associated Ticket.

Resolution

use the field Survey Last Changed Date to see the correct changed date of survey ABC.

Keywords

survey, CODTKTSURVEYANS, changed on, ticket, data source, date , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions