Symptom
The Changed On date is not correct in the data source Ticket Survey Answers
Environment
SAp Cloud For Customer
Reproducing the Issue
- Open a survey ABC and check the Changed On date. As an example it shows 31.02.2022.
- Now open the report Ticket Survey Answers (CODTKTSURVEYANS).
- Filter for the survey ABC and add Changed On to the view.
- Notice that Changed On shows a different date in the past such as 25.01.2022.
Cause
The Changed oN field in the data source CODTKTSURVEYANS shows the changed on date for the associated Ticket.
Resolution
use the field Survey Last Changed Date to see the correct changed date of survey ABC.
Keywords
survey, CODTKTSURVEYANS, changed on, ticket, data source, date , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions