3217601 - Custom picklist field does not sync to EP - Employee Central

When adding a new field to a standard picklist, the field is visible in EC, but it is not correctly synchronized to EP. The standard picklist values are correctly synchronized, but the custom are not.

SAP SuccessFactors Employee Central

1. Configure a new value in a standard picklist that is associated to an EC field;
2. Edit an employee's information and add this new picklist value;
3. Save the information and check if it was propagated to EP (after HRIS Sync);
4. New value is not shown;
5. Edit the employee's information and add a standard value;
6. Check the EP field; value is now shown.

Cause 1:

This synchronization issue happens because the field does not have a translation in the company locale. The system is configured in another language and the option to add the translation in the picklist field is not available.

For example: company locale is English US, but the default locale in Provisioning is English UK and there's no option to add the translation to English US in the picklist value.

Cause 2:

System default language is defined as X in Provisioning, user is logged in as Y and picklist has not translation maintained for X.

Resolution for cause 1:

Please contact your partner to enable the correct language in Provisioning (according to the company locale) and add the label for the new language in the picklist values.

Resolution for cause 1:

Add translation to picklist field (in Picklist Center) for the default language defined in Provisioning.

3170609 - Picklist values are not searchable when translation is not maintained for the enabled language

picklist, sync, synchronization, EP field blank, empty EP field, picklist sync, default locale, label translation  , KBA , LOD-SF-EC-HRS , HRIS Sync , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions