SAP Knowledge Base Article - Public

3217638 - [Onboarding] Draft Record of Payment Information is not getting saved for external users

Symptom

When I enter the Payment Information during the Personal Data Collection step and save a draft. Upon reopening the PDC step, previously saved Payment Information details are not available

Environment

SAP SuccessFactors Onboarding

Cause

  • Missing RBP Permissions in the External Onboarding User RBP Role

Resolution

  • In order to ensure that the External Users Employee Data is saved as a draft, you have to ensure that the following RBP Permissions are granted:

    Manage Permission Role > Onboarding External User
    Employee Data > Employment Details
    Enable Employment Details MSS (view)

Keywords

Draft, Payment Information, PDC, Personal Data Collection ont saved, Draft not saved , KBA , LOD-SF-OBX-DC , Personal Data Collection , How To

Product

SAP SuccessFactors Onboarding all versions