SAP Knowledge Base Article - Public

3217716 - [Onboarding] No access for Your Onboarding Guide card visible to Onboardees post Day 1

Symptom

Your Onboarding Guide engagement card showing to New Hire post Day 1, but they don't have access to it.


Environment

SAP SUCCESSFACTORS ONBOARDING

Reproducing the Issue

Proxy to Employee

Now you can see the tile "Your Onboarding Guide card is visible"

But when tried to access the tile, This throws an Application Error.

Cause

Expected Behavior

Resolution

As per the product design, We can't access the tile to review the information. For now the behavior is that the card will disappear in either of the following 2 cases,
1.If all the onboarding steps are completed
2.After the process closure time

Keywords

Your Onboarding Guide card is visible, Home Page, Onboarding, ONB , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , How To

Product

SAP SuccessFactors Onboarding 2005