Symptom
After updating the Cloud Agent to version 1.0.354, it will not start when the Tomcat for the Cloud Agent is started.
In the Catalina.out file you see the error message:
SEVERE [localhost-startStop-2] org.apache.catalina.core.StandardContext.startInternal One or more listeners failed to start. Full details will be found in the appropriate container log file
SEVERE [localhost-startStop-2] org.apache.catalina.core.StandardContext.startInternal Context [/C4A_AGENT] startup failed due to previous errors
and in the localhost.<Date Stamp>.log file you see the error
SEVERE [localhost-startStop-2] org.apache.catalina.core.StandardContext.listenerStart Error configuring application listener of class com.sap.fpa.cloud.rest.cs.DriverManager
java.lang.UnsupportedClassVersionError: JVMCFRE003 bad major version; class="com"/sap/fpa/cloud/rest/cs/DriverManager, offset=6 (unable to load class com.sap.fpa.cloud.rest.cs.DriverManager)
at org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2532)
at org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:872)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1321)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1180)
at org.apache.catalina.core.DefaultInstanceManager.loadClass(DefaultInstanceManager.java:542)
at org.apache.catalina.core.DefaultInstanceManager.loadClassMaybePrivileged(DefaultInstanceManager.java:523)
at org.apache.catalina.core.DefaultInstanceManager.newInstance(DefaultInstanceManager.java:150)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4822)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5363)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:755)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:731)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:717)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:973)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1850)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:483)
at java.util.concurrent.FutureTask.run(FutureTask.java:274)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1164)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:634)
at java.lang.Thread.run(Thread.java:809)
This issue only occurs when using an IBM version of Java for the Tomcat hosting the Cloud Agent.
Read more...
Environment
- SAP Cloud Agent 1.0.354
- IBM JVM 1.7
- Tomcat 8
Product
Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.sap, https://hanacloudservices.cloud.sap, https://cloudanalytics.accounts.ondemand.com, https://hanacloudservices-us.accounts.ondemand.com, https://www.sap.com, https://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software , KBA , LOD-ANA-DES , Story Design & Visualizations , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.