Symptom
After updating the Cloud Agent to version 1.0.354, it will not start when the Tomcat for the Cloud Agent is started.
In the Catalina.out file you see the error message:
SEVERE [localhost-startStop-2] org.apache.catalina.core.StandardContext.startInternal One or more listeners failed to start. Full details will be found in the appropriate container log file
SEVERE [localhost-startStop-2] org.apache.catalina.core.StandardContext.startInternal Context [/C4A_AGENT] startup failed due to previous errors
and in the localhost.<Date Stamp>.log file you see the error
SEVERE [localhost-startStop-2] org.apache.catalina.core.StandardContext.listenerStart Error configuring application listener of class com.sap.fpa.cloud.rest.cs.DriverManager
java.lang.UnsupportedClassVersionError: JVMCFRE003 bad major version; class="com"/sap/fpa/cloud/rest/cs/DriverManager, offset=6 (unable to load class com.sap.fpa.cloud.rest.cs.DriverManager)
at org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2532)
at org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:872)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1321)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1180)
at org.apache.catalina.core.DefaultInstanceManager.loadClass(DefaultInstanceManager.java:542)
at org.apache.catalina.core.DefaultInstanceManager.loadClassMaybePrivileged(DefaultInstanceManager.java:523)
at org.apache.catalina.core.DefaultInstanceManager.newInstance(DefaultInstanceManager.java:150)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4822)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5363)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:755)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:731)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:717)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:973)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1850)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:483)
at java.util.concurrent.FutureTask.run(FutureTask.java:274)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1164)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:634)
at java.lang.Thread.run(Thread.java:809)
This issue only occurs when using an IBM version of Java for the Tomcat hosting the Cloud Agent.
Environment
- SAP Cloud Agent 1.0.354
- IBM JVM 1.7
- Tomcat 8
Reproducing the Issue
- Install Tomcat 8 and use an IBM JVM version 1.7 with it
- Upgrade to SAP Cloud Agent 1.0.354
Cause
This is caused by using the older version of the IBM JVM
Resolution
To resolve this, use a 1.8 version of the JVM.
Note: While IBM JVM's should work, it is recommended to use SAP JVM with the Cloud Agent.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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