3217828 - Error Occurs When Posting Goods Receipt for Customer Return Notification

An error occurs when posting goods receipt for Customer Return Notification (IDN).

"creation of serial number YYY failed"

 SAP BUSINESS BYDESIGN

1. Navigate to Inbound Logistics - Inbound Delivery Notifications View
2. Search for the IDN XXX
3. Post Goods Receipt
4. Go to Line Items- Serial Number subtab
5. Fulfill the Serial Number as YYY, then the error occurs

It's an expected system behavior.

The serial number of the product is not filled during creating the IDN.

If you want to create a new serial number, please fill in the new SN for the product during creating the IDN.

Creation of serial number failed;  Customer Return Notification; Post Goods Receipt

KBA , AP-IDP-CID , Confirmed Inbound Delivery , AP-IDP , Inbound Delivery Processing , Problem