SAP Knowledge Base Article - Public

3217828 - Error Occurs When Posting Goods Receipt for Customer Return Notification

Symptom

An error occurs when posting goods receipt for Customer Return Notification (IDN).

"creation of serial number YYY failed"

Environment

 SAP BUSINESS BYDESIGN

Reproducing the Issue

  1. Navigate to Inbound Logistics - Inbound Delivery Notifications View
  2. Search for the IDN XXX
  3. Post Goods Receipt
  4. Go to Line Items- Serial Number subtab
  5. Fulfill the Serial Number as YYY, then the error occurs

Cause

It's an expected system behavior.

The serial number of the product is not filled during creating the IDN.

Resolution

If you want to create a new serial number, please fill in the new SN for the product during creating the IDN.

See Also

Creation of serial number failed;  Customer Return Notification; Post Goods Receipt

Keywords

KBA , AP-IDP-CID , Confirmed Inbound Delivery , AP-IDP , Inbound Delivery Processing , Problem

Product

SAP Business ByDesign 2205