3217903 - Only one approver receives the approval request notification in the "My Inbox" app

More than one approvers have been set in the "Manage Teams and Responsibilities" app. However, only one approver receives the notification in the "My Inbox" app. Other approvers do not receive the notification.

SAP S/4HANA Cloud

Please follow the below detailed steps:

1. Open the "Manage Sales Document Workflows" app.
2. Select one of the workflows (e.g. Workflow for Credit Memo Requests) and click into it.
3. Click the "Edit" button to enter edit mode.
4. Click into the "Release of Credit Memo Request" line under the "Steps" tab.
5. Select "All of the recipients" instead of "One of the recipients" under the "Step to be completed by" line under the "Recipients" tab.
6. Click "Apply" and trigger a new approval request by creating a new sales document (credit memo request in this example).

Approver, Manage Teams and Responsibilities, My Inbox, Notification, Manage Sales Document Workflows, Release, Credit Memo Request, Recipients, Sales Document , KBA , SD-SLS , Sales , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions