SAP Knowledge Base Article - Preview

3217938 - Long-term loading or no response in SAP Cloud for Customer APP

Symptom

When clicking on the detailed view (TI) in C4C APP, it takes a long time loading or no response. The issue raised in several business objects, include Accounts, Visits and Tickets etc.

Note: The issue only occurs on the mobile devices of Chinese users.


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Environment

  • Mobile APP: SAP C4C Cloud for Customer 
  • Impacted users: Chinese Users

Product

SAP Cloud for Customer add-ins all versions

Keywords

Mobile APP, no response, loading, slow, IOS, Android , KBA , AP-RC-UIF , C4C UI Framework , AP-RC-MOB-AND , SAP Hybris Cloud for Customer Extnd App on Android , Problem

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