SAP Knowledge Base Article - Preview

3218277 - Collecting HANA Support Data - Shell Script: HANASupportInfo

Symptom

To be able to further analyze your issue and environment please run the attached shell script.

The script does not change anything on the system but collects Server OS information and settings as well as HANA specific information only.

You can run it while HANA is online or offline.
When HANA is offline you may see warnings regarding some service availability (nameserver hanaserver:30001 not responding. retry in 5 sec...), just keep it running.
These warnings will disappear after a few retries.


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Keywords

KBA , HAN-DB , SAP HANA Database , Product Enhancement

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