3218563 - System triggers error message "Invoice request is inconsistent; serial number validation failed for xxx" while creating New Over-the Counter Sales Document

When creating new Over-the-Counter Sales document, system triggers error message although Serial Number KLM tagged inventory status is "In Stock" and there is enough stock for Serial Number KLM.*KLM refers to Serial Number ID, *GHI refers to Product ID

SAP Business ByDesign

1. Go to Over-the-Counter Sales work center.
2. Access common task New Over-the-Counter Sales.
3. Select Account, Sales Unit, Ship from location Opérations, Product GHI, Identfied Stock ID.
4. Under TAB Serial Number, add serial number KLM.
5. Click Check
6. Error occurs: Invoice request is inconsistent; serial number validation failed for GHI.

There are two possible casues for this error:

a) The logistics area where this serial number stored has no Logistics Use "Over the Counter Stock".

b) The serial number is restricted.

In case of above root casue a, move the serial number KLM from Source Logistics Area to Target Logistics Area whose Logistics use maintained as "Over the counter stock":

1. Go to Internal Logistics Work Center.
2. Access common task Goods Movement.
3. Enter all the parameters like Source LOA, Product, Istock id, Target Logistics Area whose Logistics use is "Over the counter stock" etc

Once Goods Movement process is completed you can add it into Over-the-Count Sales document again.

Note: The error stated in title section is valid only for serialized products, if in case the product is not a serialized product the cause stated above is not applicable as system allows to create OTC document even if the product Logistics Area's Logistics Usage is other than "Over the Counter Stock".

In case of above root cause b, remove the restriction indicator of the serial number through common task Change of Stock and add it into Over-the-Count Sales document again.

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