3218563 - System triggers error message "Invoice request is inconsistent; serial number validation failed for xxx" while creating New Over-the Counter Sales Document

You are trying to create New Over-the Counter Sales Document, System triggers error message although Serial Number KLM tagged inventory status is "In Stock" and there is enough stock for Serial Number KLM.*KLM refers to Serial Number Id, *GHI refers to Product id

SAP Business ByDesign

1. Go to Over-the-Counter Sales Work center
2. Go to  New Over-the-Counter Sales View
3. Select Account, Sales Unit, Ship from location Opérations, Product GHI, I stock id
4. Under Serial no tab add serial no as KLM
5. Click Check
6. Error occurs:Invoice request is inconsistent; serial number validation failed for GHI

The error is valid as the Source Logistics Area's Logistics Use does not have the usage maintained has "Over the counter stock".

Move the Stock of Product GHI and its corresponding serial no from Source Logistics Area to Target Logistics Area whose Logistics use maintained as "Over the counter stock"

1. Go to Internal Logistics Work Center
2. Navigate to Goods Movement
3. Enter all the parameters like Source LOA, Product, Istock id, Target Logistics Area whose Logistics use is "Over the counter stock" etc

Once Goods Movement process is completed you can create New Over the counter sales document, Document shall be consistent.

Note: The error stated in title section is valid only for serialized products, if in case the product is not a serialized product the cause stated above is not applicable as system allows to create OTC document even if the product Logistics Area's Logistics Usage is other than "Over the Counter Stock".

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