SAP Knowledge Base Article - Public

3218929 - [Onboarding/Offboarding] Multiple Signatures not working when using DocuSign

Symptom

When using DocuSign, multiple signature fields configured in the document do not appear for signing.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

  1. Configure multiple signature fields in the same document template 
  2. E-signature step is triggered and DocuSign email is sent for signing the document
  3. Only one signature field can be signed using DocuSign.

Cause

This is current system limitation from DocuSign. 

Resolution

Multiple signatures for the same document is not supported in DocuSign. Multiple signatures is currently supported for Embedded signature and is not supported for Remote signature(DocuSign)

If you have any further query regarding this kindly create internal ticket with component- XX-PART-DSN.

Keywords

docusign, multiple signature, document template , KBA , LOD-SF-OBX-DSN , Docusign Integration , Product Enhancement

Product

SAP SuccessFactors Onboarding 2205