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3219004 - SAP HANA cockpit showing blank home page and sap-portal-persistency crash

Symptom

You are facing issue that SAP HANA cockpit portal is showing  the blank page after login 
You also find sap-portal-persistency application down and it's not possible to start it. 

Check the sap-portal-persistency, you can see the error message as below: 

MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR   fs.js:40
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR   } = primordials;
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       ^
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR   
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR   ReferenceError: primordials is not defined
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at fs.js:40:5
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at req_ (/sapmnt/shared/H4C/xs/app_working/embedded_execagent/executionroot/.../app/node_modules/natives/index.js:143:24)
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at Object.req [as require] (/sapmnt/shared/H4C/xs/app_working/embedded_execagent/executionroot/.../app/node_modules/natives/index.js:55:10)
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at Object.<anonymous> (/sapmnt/shared/H4C/xs/app_working/embedded_execagent/executionroot/.../app/node_modules/fstream/node_modules/graceful-fs/fs.js:1:37)
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at Module._compile (internal/modules/cjs/loader.js:1085:14)
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at Object.Module._extensions..js (internal/modules/cjs/loader.js:1114:10)
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at Module.load (internal/modules/cjs/loader.js:950:32)
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at Function.Module._load (internal/modules/cjs/loader.js:790:12)
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at Module.require (internal/modules/cjs/loader.js:974:19)
MM/DD/YY h:mm:ss.mss PM [APP/5-0] ERR       at require (internal/modules/cjs/helpers.js:101:18)
MM/DD/YY h:mm:ss.mss PM [API] ERR   Number of running instances for app 'sap-portal-persistency' [Org 'HANACockpit', Space 'SAP'] is 0 but should be 1. Trying to adapt MM/DD/YY h:mm:ss.mss PM [API] OUT   Starting instance [state STARTING, index 1] of droplet [id 5] of app 'sap-portal-persistency' [Org 'HANACockpit', Space 'SAP']


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Environment

SAP HANA Cockpit 2.0

Product

SAP HANA, platform edition 2.0

Keywords

AP HANA Cockpit blank screen, xs a, cockpit-flp-content,  <none>, upgrade SAP HANA Cockpit, Install SAP HANA Cockpit, Blank Screen, Bind-Service , KBA , HAN-CPT-CPT2 , SAP HANA Cockpit version 2 - based on XSA , BC-XS-RT , OP Runtime / XS Controller , How To

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