SAP Knowledge Base Article - Public

3219096 - SFSF to Service NOW - interface authentication / connection issue

Symptom

You are trying to use OAuth Authentication with bearer token in an Integration between SuccessFactors and Service NOW

  

Environment

SAP SuccessFactors HXM Suite

  

Cause

As per the package description only basic authentication is supported, and its supported by third party (SNOW)

  

Resolution

Use basic authentication method and follow the configuration https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/software-asset-management2/concept/integrate-with-successfactors.html

  • Only basic authentication is supported by SNOW and by SuccessFactors as well. 
     
  • In case of further issues, they can contact 3rd party (SNOW) as it is out of scope for SF Cloud Product Support, documentation and package is owned by 3rd party.

  

See Also

https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/software-asset-management2/concept/integrate-with-successfactors.html

  

Keywords

SNOW, SFSF, SuccessFactors, SF, SSO, basic, authentication , KBA , LOD-SF-INT-ODATA , OData API Framework , Problem

Product

SAP SuccessFactors HXM Suite all versions