SAP Knowledge Base Article - Public

3219306 - Error when uploading SSL Certificate in CSB - Recruiting Marketing

Symptom

Users are getting error "You can't upload files that are unrelated to each other. Make sure all the files are for the same SSL certificate, and try again" when uploading SSL Certificate in CSB.

Environment

SAP SuccessFactors Recruiting Marketing

Cause

There is an issue with the Intermediate Certificate being uploaded in CSB.

Resolution

Generate a new intermediate certificate by following the steps described in the KBA 3156722 - How to generate an intermediate certificate - Recruiting Marketing and install the SSL certificate with the new intermediate certificate. If the issue persist, create a ticket to support and provide a copy of the certificates being uploaded on the ticket.

See Also

2231401 - Updated SSL Certificate Renewal process - Recruiting Marketing

Keywords

Intermediate Certificate, error upload, SSL Certificate, unable to upload , KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , Problem

Product

SAP SuccessFactors Recruiting all versions