SAP Knowledge Base Article - Public

3219307 - "The onboarding process for the new hire couldn't be initiated. Please try again later." on Add New Hire to Onboarding - Onboarding

Symptom

When we initiate onboarding manually, the below error is displayed in both situations: By submitting task right away or by selecting "Provide additional data" and then submitting it.

"The onboarding process for the new hire couldn't be initiated. Please try again later."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Add New Hire to Onboarding
  2. Enter the mandatory field values
  3. Click on Initiate Onboarding / or Provide additional data and then Submitting it
  4. Following Error is displayed: "The onboarding process for the new hire couldn't be initiated. Please try again later."

Cause

Cause 1: Values missing for mandatory keys:

personalInfo.first-name
personalInfo.last-name

(or)

employmentInfo.start-date

(or)

jobInfo.company
jobInfo.manager-id 


Any of the above mentioned fields are not enabled in Manage Business Configuration

Cause 2: When Position is selected (Provide additional data), the Manager field is overridden for "No Manager".

Resolution

Solution 1: Values missing for mandatory keys

  1. Go to Manage Business Configuration
  2. Click on "personalInfo"
  3. Under "Identifier" , the fields First Name and Last Name is not available
  4. Add the standard fields "first-name" and "last-name"
  5. Similarly, check for fields "start-date" / "company" and "manager-id" in the Employment Information and Job Information portlet respectively.
  6. Enable the fields if they are not configured

Solution 2: After selecting the Position field, check if the Manager field will keep the previously selected Manager, otherwise fulfill it again, but do not leave as "No Manager".

Keywords

Add New Hire to Onboarding, error, Manual, Onboarding, Initiate, The onboarding process for the new hire couldn't be initiated. Please try again later, OBX, provide additional data, unable, proceed, candidate, new hire, fail, appear, dashboard , KBA , LOD-SF-OBX-MAN , Manual Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions