SAP Knowledge Base Article - Public

3219307 - [Onboarding] Error Message received when initiating onboarding process manually

Symptom

When we initiate onboarding manually, the following error is displayed : "The onboarding process for the new hire couldn't be initiated. Please try again later."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Go to Add New Hire to Onboarding
  • Enter the mandatory field values
  • Click on Initiate Onboarding
  • Following Error is displayed: "The onboarding process for the new hire couldn't be initiated. Please try again later."

Cause

  • Values missing for mandatory keys:

    personalInfo.first-name
    personalInfo.last-name

    (or)

    employmentInfo.start-date

    (or)

    jobInfo.company
    jobInfo.manager-id

  • Any of the above mentioned fields are not enabled in Manage Business Configuration

Resolution

  • Go to Manage Business Configuration
  • Click on "personalInfo"
  • Under "Identifier" , the fields First Name and Last Name is not available
  • Add the standard fields "first-name" and "last-name"
  • Similarly, check for fields "start-date" / "company" and "manager-id" in the Employment Information and Job Information portlet respectively.
  • Enable the fields if they are not configured

Keywords

Manual Onboarding, Initiate Onboarding, The onboarding process for the new hire couldn't be initiated. Please try again later , KBA , LOD-SF-OBX-OCL , Onboardee Creation and Lifecylce , Bug Filed

Product

SAP SuccessFactors Onboarding 2205