3219307 - [Onboarding] Error Message received when initiating onboarding process manually

When we initiate onboarding manually, the following error is displayed : "The onboarding process for the new hire couldn't be initiated. Please try again later."

SAP SuccessFactors Onboarding

• Go to Add New Hire to Onboarding
• Enter the mandatory field values
• Click on Initiate Onboarding
• Following Error is displayed: "The onboarding process for the new hire couldn't be initiated. Please try again later."

• Values missing for mandatory keys:
  
  personalInfo.first-name
  personalInfo.last-name
  
  (or)
  
  employmentInfo.start-date
  
  (or)
  
  jobInfo.company
  jobInfo.manager-id
  
  
• Any of the above mentioned fields are not enabled in Manage Business Configuration

• Go to Manage Business Configuration
• Click on "personalInfo"
• Under "Identifier" , the fields First Name and Last Name is not available
• Add the standard fields "first-name" and "last-name"
• Similarly, check for fields "start-date" / "company" and "manager-id" in the Employment Information and Job Information portlet respectively.
• Enable the fields if they are not configured

Manual Onboarding, Initiate Onboarding, The onboarding process for the new hire couldn't be initiated. Please try again later , KBA , LOD-SF-OBX-OCL , Onboardee Creation and Lifecylce , Bug Filed