SAP Knowledge Base Article - Public

3219609 - Email templates tab is keep on loading in Onboarding

Symptom

User is granted with Email Services permissions but when trying to open an Email Template page keeps on loading

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access the instance 
  2. Proxy as the affected user 
  3. Search for Email Services
  4. Select any Email Template
  5. Page keeps on loading

Cause

MetaData Framework > Configure Object Definitions permission is missing

Resolution

Please add the following permission to the User's role: MetaData Framework > Configure Object Definitions

Keywords

On boarding, OBX, Success Factors , KBA , LOD-SF-OBX-ADM , Admin UI , How To

Product

SAP SuccessFactors Onboarding all versions