SAP Knowledge Base Article - Public

3219766 - [Onboarding] Address Validation does not work for external users in the Personal Data Collection step

Symptom

When Address Validation Service is enabled in Onboarding, address validation for home address only shows for HR/Hiring manager who reviews the New Recruit data

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Successfactors Onboarding

Reproducing the Issue

  1. Login as the external user
  2. Move to the Personal Data Collection step
  3. In home address select country for which Address Validation is configured 
  4. Address Validation option does not appear. Address Validation appears as shown in the below attached screenshot

Cause

The external user visibility for Address Validation Configuration for Address Types associated with Address Validation Configuration For Country/Region is not set to Read Only in Configure Object Definition.

Resolution

Kindly follow the below steps to resolve the issue-

  1. Set the external user visibility of Address Validation Configuration for Address Type object to Read Only in Configure Object Definition
  2. Post this kindly create the Address Validation Configuration For Country/Region object for all the countries in Manage Data again for the External User Visibility to be set to Yes. If the objects cannot be created again kindly create an internal ticket to Support so that a script can be run to set the external user visibility for the already existing Address Validation Configuration For Country/Region objects

Keywords

Address Validation, external visibility, Object Definition , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2205