SAP Knowledge Base Article - Public

3219989 - [[DOC_TITLE]] not resolving in recipient's locale in Document Routing Notification


The [[DOC_TITLE]] token in the "Document Routing Notification" is rendering in English even though the email is received in another language e.g. Swedish and the recipient's locale is also in that language. The Job Requisition template also has a translation for that language.

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SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create new Job Requisition
  2. Send Job Requisition to next step
  3. The user in the next step receives the "Document Routing Notification" in Swedish, for example, but [[DOC_TITLE]] token renders in English:


This occurs due to template and form data corruption. 

  1. Go to Settings >Change Language> Select User's locale language and save.
  2. Go to Admin Center>Form template settings
  3. Check the form template name and see that it will show the English label, even though it has separate translation in the user's locale.
  4. In the email notification, it picks the [[DOC_TITLE]] translation from form template data, so that's why the DOC_TITLE is getting resolved in English.


Please correct the data for the template by re-uploading the job req templates after changing the template-name for different locales.

See Also

2644637 - Behavior of [[DOC_TITLE]] token for Language English_US - Recruiting Management

2957310 - [[DOC_TITLE]] format in Job Requisition approval - Recruiting Management


Wrong language, incorrect language, locales, doc_title, [[DOC_TITLE]], tokens, job req, routing, notifications , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions