SAP Knowledge Base Article - Public

3220155 - "Private Contacts Only" Option Grayed Out

Symptom

While using "My Network" view, from Relationship Intelligence feature, you want to use flag "Private Contacts Only". However, the button seems to be deactivated.

Environment

  • SAP Cloud for Customer

Reproducing the Issue

    1. ISE - Relationship Intelligence workcenter > My Network view; 
    2. Here, you can see that option "Private Contacts Only" cannot be selected.  

Cause

Query "Interactions" is set to "All".

Resolution

"Private Contacts Only" can only be used when Interaction query is set to "My Interactions".

Keywords

Private Contacts Only;My Interactions;My Network;ISE; Relationship Intelligence;disabled;grey;sales addon;sales addons;REL; , KBA , LOD-CRM-SBS-REL , Relationship Intelligence , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions