Symptom
While using "My Network" view, from Relationship Intelligence feature, you want to use flag "Private Contacts Only". However, the button seems to be deactivated.
Environment
- SAP Cloud for Customer
Reproducing the Issue
- ISE - Relationship Intelligence workcenter > My Network view;
- Here, you can see that option "Private Contacts Only" cannot be selected.
Cause
Query "Interactions" is set to "All".
Resolution
"Private Contacts Only" can only be used when Interaction query is set to "My Interactions".
Keywords
Private Contacts Only;My Interactions;My Network;ISE; Relationship Intelligence;disabled;grey;sales addon;sales addons;REL; , KBA , LOD-CRM-SBS-REL , Relationship Intelligence , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions