SAP Knowledge Base Article - Preview

3220306 - Only one user can not enter /irj/portal hanging at Splash Window forever


After inputting username and password, the Splash Window keeps loading forever.

After checking the corresponding user from Log Viewer, the login is successful(LOGIN:OK). The issue is specific to one user.



  • SAP Netweaver Application Server for Java
  • Enterprise Portal


SAP NetWeaver Application Server for Java all versions


Enterprise Portal; login; loading; browser cache; user's personalization; ログイン画面; Splash Window , KBA , EP-PIN-NAV , Navigation , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.