Symptom
When navigating to Jam Admin Center > Users > Membership > Edit Member List > Add People, the search results are inconsistent or very random. Even when clicking Show More, the list is incomplete.
Environment
SAP SuccessFactors HXM Core
Reproducing the Issue
- Go to Jam Admin Center > Users > Membership
- Edit any Member List
- Search for any user in Add People searchbar
- Note: The suggested dropdown list shows random values.
- Click Show More
- Note: The list is incomplete.
Cause
- The search result maximum display count is 20. If the result is not shown, then maybe it is beyond 20.
- The result sequence order is not based on the name, but based on recommendation. And the recommendation value is decided by various algorithms and conditions - which is a standard behaviour of our system.
Resolution
Search for a user through an exact value.
Keywords
jam, admin center, community, user, users, membership, member list, add ,people, inconsistent, search, results, incomplete, missing, show, more , KBA , LOD-SF-JAM-SRH , Search , How To
Product
SAP SuccessFactors HXM Suite Core 2205