SAP Knowledge Base Article - Public

3220771 - Jam Admin Center > Users > Membership > Edit Member List > Add People > Inconsistent Search Results


When navigating to Jam Admin Center > Users > Membership > Edit Member List > Add People, the search results are inconsistent or very random. Even when clicking Show More, the list is incomplete.


SAP SuccessFactors HXM Core

Reproducing the Issue

  1. Go to Jam Admin Center > Users > Membership
  2. Edit any Member List
  3. Search for any user in Add People searchbar
    • Note: The suggested dropdown list shows random values.
    • Click Show More
      • Note: The list is incomplete.


    • The search result maximum display count is 20. If the result is not shown, then maybe it is beyond 20.
    • The result sequence order is not based on the name, but based on recommendation. And the recommendation value is decided by various algorithms and conditions - which is a standard behaviour of our system.


    Search for a user through an exact value.


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    SAP SuccessFactors HXM Suite Core 2205