SAP Knowledge Base Article - Public

3220858 - 'Reject' button not updating the ticket status

Symptom

You wish to know why, when the user selects the button 'Reject' in Ask HR, the system is not updating the ticket status  

Environment

SAP SuccessFactors Employee Central Services Center
SAP SuccessFactors Ask HR

Resolution

After clicking Reject, the user has to add a conversation or an attachment and then hit send button, then the status of the ticket will be updated

Keywords

AskHR, Ask HR, ECSC, Employee Central Services Center, button, reject, reject button, ticket not updated, C4C, status, ticket status, updated , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM suite all versions