SAP Knowledge Base Article - Preview

3220858 - 'Reject' button not updating the ticket status

Symptom

You wish to know why, when the user selects the button 'Reject' in Ask HR, the system is not updating the ticket status  


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Environment

SAP SuccessFactors Employee Central Services Center
SAP SuccessFactors Ask HR

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions

Keywords

AskHR, Ask HR, ECSC, Employee Central Services Center, button, reject, reject button, ticket not updated, C4C, status, ticket status, updated , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Problem

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