SAP Knowledge Base Article - Preview

3221423 - Error when creating an Offer Letter with DocuSign eSignature - Recruiting Management

Symptom

When trying to create an Online Offer with eSignature, we get an error: "Unable to send out the document for eSignature. Error occurred while creating the eSignature offer."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

DocuSign, offer letter, error, online offer, eSignature, character, subject, count , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , XX-PART-DSN , SAP Signature Management by DocuSign , Problem

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