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3221452 - Duplicate username error

Symptom

  • Customer  change username for user via Basic Import ,validation is successful but in monitor job the import fails:

Error: The following users were not imported or updated because the username already exists in the system. To check details of the duplicated user.

  • The below error appears while updating/upserting "username" for an employee in Successfactors.

DUPLICATE_USERNAME : Failed to add/update user [XXXX] "XXX YYYYY" (N/A;N/A;N/A): Duplicate Username - "XXXX".

This error can appear either when an API is used to upsert or a csv import is used to upsert in Successfactors.

  • Trying permanent purge give error:

DUPLICATE_USERNAME : Failed to add/update user XXXXX

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HCM suite all versions

Keywords

Table_USER_ACCOUNT, manage login accounts, purge, USERS_SYSINFO, Duplicate username , Unable to change username , Failed to update user, DUPLICATE_USERNAME : Failed to add/update user, SFAPI.  , KBA , LOD-SF-PLT-UIM , Employee Import Issues , Problem

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