SAP Knowledge Base Article - Public

3221627 - Hierarchy View Not Displayed To Users


You have set the hierarchy view in "Organize Work Centers and Work Center Views" configuration, but for users of specific business role it is showing the Flat view.


SAP Cloud for Customer


The option "Enable Flat List Navigation Menu" is enabled for the business role. This setting overrides the configuration in "Organize Work Centers and Work Center Views".


  1. Click on the profile icon in the system.
  2. Click on Settings 
  3. Navigate to Company settings.
  4. In "Define Settings for:" select the affected business role.
  5. Uncheck the option "Enable Flat List Navigation Menu".
  6. Save.

See Also

 3019901 - Organize Work Centers and Work Center Views not work for new smartphone UI


 Flat, Hierarchy, Menu, Organize Work Centers , KBA , AP-RC-UIF , C4C UI Framework , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2205