SAP Knowledge Base Article - Public

3221629 - Unable to change the status of the ticket using Data Workbench

Symptom

When you are trying to update the status of the ticket using Data Workbench, you are getting the error 'Changing Status not possible; field is read-only'

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Data Workbench work center
  2. Select Import view
  3. Select Update
  4. Search and select the object: Service Request
  5. Click Next
  6. Browse for the file
  7. Click Upload
  8. Click Next
  9. Click Import
  10. Go to the Monitor view to check the error file
  11. Find error: Field is Read-Only

Cause

The status of the ticket cannot be updated, if the status of the ticket is closed

Resolution

This is a standard behaviour

Keywords

Service Request, Status, Update, Data Workbench , KBA , LOD-CRM-INT-DWB , Data Workbench , Problem

Product

SAP Cloud for Customer add-ins all versions