SAP Knowledge Base Article - Preview

3221745 - How to collect and check Sinch Communication Panel widget logs in C4C

Symptom

  • You have an integration with SAP Contact Center or Sinch Contact Center
  • SAP Support has requested the Widget logs to check the payload information 

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Sales
  • SAP Contact Center
  • Sinch Contact Pro

Keywords

C4C, Payload, how-to, troubleshooting , KBA , LOD-CRM-LA , Live Activity , CRM-CCI , Contact Center Infrastructure , Problem

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