SAP Knowledge Base Article - Preview

3221772 - The Web Assistant is not available

Symptom

  • Error "The Web Assistant is not available. BILaunchpad may not have access to the internet or the proxy is not configured."
  • In Browser F12 debugger traces, library.js fails with HTTP 500 error.


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.3
  • Any supported web application server (Eg. Tomcat)
  • Windows
  • Linux / Unix

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-INV , InfoView, BI launch pad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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