SAP Knowledge Base Article - Public

3221802 - Column sorting screen is blank for Detailed Reporting Live data Canvas queries when using Chrome browser


When creating a Canvas report a sort order cannot be selected because when clicking on the "Sort Columns" button, the Column sorting window shows a blank screen.


SAP SuccessFactors HXM Suite
Canvas Reporting

Reproducing the Issue

1. Login and go to Report Center

2. Create a New Canvas

3. Add Component and Add Detailed Reporting > Live Data as data source

4. Define your query and then in the menu choose Column Sorting

Result: blank screen


UI Issue


Possible Workarounds:
1.Please try using the MS Edge browser 
2. When using Chrome please try changing browser Zoom setting (i.e. press Ctrl + or - or change from browser options).  After doing so, you will notice that the sorting options will start appearing, please see attached screenshot. 


column sorting, sorting screen, ORD, Canvas, Chrome browser, MS Edge, blank sorting screen, cannot define sort , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem


SAP SuccessFactors HXM Suite Core 2205