3222032 - Duplicated Supplier Invoice or Clearing Showing in Document Flow of Supplier Invoice

Symptom

There are two Supplier Invoices in the same Document Flow, with the same Document ID. Also, the same scenario might have duplicated Source Document IDs or Bank Statements wrongly linked to a Supplier Invoice.

Environment

SAP Business ByDesign

Reproducing the Issue

Go to the Supplier Invoicing work center and Invoices and Credit Memos view.
Search for the relevant Supplier Invoice.
Open the invoice and Cliick on the View All button.
Go to the Document Flow tab.
Select the Extended View from the dropdown menu, here you can see that there is another Supplier Invoice with the same ID in the same Document Flow or you can see there is a clearing of another supplier invoice showing here.

Cause

This is a known issue of the system.

These cases are related to the creation of two Supplier Invoices with the same ID from different entry methods: One if the documents is created manually, and other is a migrated one.

Hence, the Document Flow is including the internally created Supplier Invoice and the migrated Supplier Invoice in itself.

Each Supplier Invoice is independent of the other on the system, but due to the same ID they are showing as related in the Document Flow.

Resolution

To solve this issue, you can use the Accounts Payable – Line Items report to see the correct data by following the steps below:

Go to the Payables work center.
Go to the Reports view.
Open the report Accounts Payable – Line Items.
Execute the report.
Remove the Accounting Period/Year.
Go to the View tab.
In Row Fields, click on the + sign.
Add Source Doc. ID, External Reference, Clearing ID, and Clearing Journal Entry to the report.

Now you can navigate to the correct Clearing Document (payment) that has cleared the Supplier Invoice you want to see.

Keywords

Duplicated, Supplier Invoice, Source Document, Bank Statement, Clearing , KBA , AP-PAY-BPO , Bank Payment Order , Problem

Product

SAP Business ByDesign all versions