SAP Knowledge Base Article - Public

3222074 - Data Replication Monitor (DRM) Error - The data could not be fetched. Please try refreshing the browser page.

Symptom

You open Data Replication Monitor and get a pop up window saying that the data could not be fetched:

 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HXM Suite
  • Data Replication Monitor (DRM)

  

Reproducing the Issue

Open data replication monitor and you can see the pop up error, if you press F12 you can see the object having the issue.

  

Cause

If you press F12 you can see internal server error:

  • HTTP request failed (500 Internal Server Error)
      

and an entity to be checked:

  • Invalid property names: XXX. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted 
      

  

This could be a case where a mapping object is missing. The object was migrated to MDF and hence the field name changed.

Resolution

You can solve it via this KBA https://userapps.support.sap.com/sap/support/knowledge/en/2769598

  

Keywords

DRM, data could not be fetched, Internal Server Error, Invalid Property Name, SuccessFactors, Data Replication Monitor    , KBA , LOD-SF-INT-DRM , Data Replication Monitor , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors HCM suite all versions