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SAP Knowledge Base Article - PreviewSymptom
When ticket is put to "Solution Provided", customer have option to "Close" or "Reject" the solution.
When we click on "Reject" button then ticket turns into "Progress" state.
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Environment
- SAP SuccessFactors HCM Suite
- Employee Central
- Ask HR - Employee Central Service Center (ECSC)
- Employee Central
Product
SAP SuccessFactors HXM Suite 2205
Keywords
AskHR, ECSC, Reject solution, Solution Provided, Close ticket , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem
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