3222082 - After "Rejecting" solution provided tickets, it turns into "Progress " state.

When ticket is put to "Solution Provided", customer have option to "Close" or "Reject" the solution.

When we click on "Reject" button then ticket turns into "Progress" state.

• SAP SuccessFactors HXM Suite
  
  • Employee Central
    
    • Ask HR - Employee Central Service Center (ECSC)

Steps to reproduce the issue:

1. Open AskHR

2. Check tickets with state "Solution Provided'

3. We can see 2 option, Close and Reject solution.

4. When you click on Reject, tickets state convert into "Progress"  

This is standard behavior. Whenever you Reject the solution, tickets state convert into Progress. 

This is standard behavior. Whenever you Reject the solution, tickets state convert into Progress.

ECSC Implementation Sequence

AskHR, ECSC, Reject solution, Solution Provided, Close ticket , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem