SAP Knowledge Base Article - Public

3222082 - After "Rejecting" solution provided tickets, it turns into "Progress " state.

Symptom

When ticket is put to "Solution Provided", customer have option to "Close" or "Reject" the solution

When we click on "Reject" button then ticket turns into "Progress" state.

Environment

  • SAP SuccessFactors HXM Suite
    • Employee Central
      • Ask HR - Employee Central Service Center (ECSC)

Reproducing the Issue

Steps to reproduce the issue:

1. Open AskHR

2. Check tickets with state "Solution Provided'

3. We can see 2 option, Close and Reject solution.

4. When you click on Reject, tickets state convert into "Progress"  

Cause

This is standard behavior. Whenever you Reject the solution, tickets state convert into Progress. 

Resolution

This is standard behavior. Whenever you Reject the solution, tickets state convert into Progress.

See Also

ECSC Implementation Sequence

Keywords

AskHR, ECSC, Reject solution, Solution Provided, Close ticket , KBA , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem

Product

SAP SuccessFactors HXM Suite 2205