3222190 - An Employee's Profile is not Visible in Org Chart with Error 'The user was not found'

• When searching for an employee profile in the Org Chart: "The user was not found. Please try again later, or notify support (with the error information of errorId=xxxxx, timestamp=xxxxx, and the version information from the current screen) if the issue keeps occurring.". 
• User receiving an error when searching for Contingent workers/Global assignment employees in org chart. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

1. Login to SuccessFactors. 
2. Go to Company Info. 
3. Search for the affected user. 
4. The error message appears: "The user was not found. Please try again later, or notify support (with the error information of errorId=xxxxx, timestamp=xxxxx, and the version information from the current screen) if the issue keeps occurring."

The following can be the cause of the issue: 

1. A demo only option is enabled in Provisioning called "Basic Org Chart V12 Lite Version (DEMO ONLY: Known Issues)". This option should not be enabled.
2. "Show all active employments (for Global Assignment and Concurrent Employment) on Quickcard, Org Chart, and Global Search results" missing in the Company Settings and Logo. 
3. This might be due to the incorrect primary assignments.

Refer to the numbering on the cause in resolving the issue based on its root cause: 

Root Cause #1: This option "Basic Org Chart V12 Lite Version (DEMO ONLY: Known Issues)" should be disabled in the instance.

Root Cause #2: Enable the "Show all active employments (for Global Assignment and Concurrent Employment) on Quickcard, Org Chart, and Global Search results" in the Company Settings and Logo Settings. In case this option is not appearing, please enable the following in Manage Employee Central Settings:

• • Enable Global Assignment Management
  • Enable Concurrent Employment Management

Root Cause #3: It can be checked if its because of the incorrect primary assignment using the Check Tool. Running the Quick Fix using this tool should already resolve the issue:

1. 1. 1. It can be checked via the Check Tool:  
      2. Go to Check Tool.
      3. On Application, choose User Management. 
      4. On the title, you can search for the emphasized title here -> "The primary assignment is correct for each person. (IncorrectPrimaryAssignmentCheckExecutor)"
      5. Click the checkbox for that check and then Run 1 Check.
      6. Click the Quick Fix button after. 

• 2878659 - User is not searchable in Basic Org Chart Search
• 2561915 - How to display Concurrent Employment (CE) and Global Assignment (GA) on the Org Chart, Global Search and Quick Card
• 2878707 - How to hide contingent workers from the Basic Org Chart
• 2650361 - Contingent Workers not appearing in Org Chart

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