SAP Knowledge Base Article - Preview

3222190 - An Employee's Profile is not Visible in Org Chart with Error 'The user was not found'

Symptom

  • When searching for an employee profile in the Org Chart: "The user was not found. Please try again later, or notify support (with the error information of errorId=xxxxx, timestamp=xxxxx, and the version information from the current screen) if the issue keeps occurring.". 
  • User receiving an error when searching for Contingent workers/Global assignment employees in org chart. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HXM Suite Core 2205

Keywords

Org Chart error, The user was not found, Contingent workers, Global assignment employees org chart, org chart for concurrent employment, GA org chart, user not found, LOD-SF-PLT-ORG, org chart, company info, error, orgF , KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-EC-GA , Global Assignment , Problem

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