SAP Knowledge Base Article - Preview

3222381 - Caller ID Functionality Not Create Inbound Call Activity at C4C Extended App

Symptom

You have enabled the Caller ID functionality for Cloud for Customer (C4C) mobile application (Extended App).

However, after receiving the call you notice that the application is not creating automatically an activity for inbound call.


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Environment

  • SAP Cloud for Customer
  • Extended App (Mobile Application) 

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2205

Keywords

caller id, mobile app, iphone, inbound call, extended app , KBA , AP-RC-MOB-IPD , SAP Hybris Cloud for Customer Extended App on iOS , How To

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