SAP Knowledge Base Article - Public

3222401 - External User cannot log in with error message "The URL that you are trying to access is no longer valid. Please use the latest URL that has been mailed to you."

Symptom

Candidates receive welcome notification and try to log in with the link, but fail with error message "The URL that you are trying to access is no longer valid. Please use the latest URL that has been mailed to you." 

Environment

SAP SuccessFactors Onboarding

Cause

HRIS sync mapping changed the username

Resolution

Please go to Manage Business Configuration >> HRIS sync mapping.

Check if there is any mapping to username.

If yes, remove that.

Keywords

login, onboardee , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions