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SAP Knowledge Base Article - PreviewSymptom
Workflow provides the SLA feature, enabling to establishment of the Service Level Agreement (SLA) Definitions that can help ensure cases are processed in a specified amount of time. This article helps to show how to troubleshoot SLA Definitions.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP SuccessFactors Sales Performance Management
- Advanced Workflow for Incentive Management
Product
SAP Incentive Management all versions
Keywords
Advanced Workflow, SLA, case tools, Business calendar , KBA , CEC-SAL-WFL , Advanced Workflow , How To
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