3223182 - Mandatory DKIM setup - SAP S/4HANA Cloud Public Edition

Sending emails from the system does not work after SAP S/4HANA Cloud Public Edition 2208 release.

SAP S/4HANA Cloud Public Edition

Setting up Domain Keys Identified Mail (DKIM) is mandatory if it is desired to send emails from the system.

Securing the email using DKIM become mandatory with SAP S/4HANA Cloud Public Edition 2208 release.

The purpose of this task is to apply the email security standard DKIM to emails sent by the SAP S/4HANA system. With that it is possible to make sure messages aren't altered in transit between the sending and receiving email servers. It uses public-key cryptography to sign emails with a private key as it leaves a sending email server.

To enable DKIM on the sending email server hosted by SAP:

1. Create a request for DKIM activation to SAP.
2. Update the Domain Name Server (DNS) with information provided by SAP.
3. Finally close the request once the setup is in place and validated.

Afterwards, the business email is sent using DKIM.

Procedure

To request the setup and activation of DKIM for the business emails sent by the SAP S/4HANA system, get in touch with SAP S/4HANA Cloud Public Edition Operations:

1. Create a service request for component XX-S4C-OPR-SRV using SAP Support Launchpad.
2. As description, use Request to setup and activation of DKIM.
3. Use the following template text in the ticket:

Hello SAP S/4HANA Cloud Public Edition Operations,
Please set up and activate DKIM to emails sent from my SAP S/4HANA system.
SAP S/4HANA Cloud Public Edition system: Please provide the SIDs or host names or URLs of your SAP S/4HANA Cloud Public Edition system from which you plan to use DKIM. For example: <myXXXXXX.s4hana.com>
I want to enable DKIM for the domain <your domain> and top-level-domain <your top-level-domain>. For example: company.com
Thanks,
<Your Name>

4. Save the ticket.
5. After the initial steps are done, SAP S/4HANA Cloud Public Edition Operations will return and ask to configure the DNS for the domain shared in the request with the provided public key.
6. Inform SAP S/4HANA Cloud Public Edition Operations using the service request when the configuration is done.
7. SAP S/4HANA Cloud Public Edition Operations will continue the process and return to validate the setup and activation.
8. Test the DKIM activation and confirm that it works.
9. Close the service request.

Process flow:

• SAP Best Practices Explorer - Output Management (‏1LQ‏)
• Setting Up Output Management (1LQ)

DKIM, DomainKeys Identified Mail, Email, Security, 1LQ, mandatory setting, CE2208 , KBA , 2208 , 1lq , CA-GTF-OC , SAP S/4HANA output management , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , Problem