SAP Knowledge Base Article - Preview

3223242 - Workflow Rule Sending More than One E-mail even if Configured with Always Send E-Mail as No

Symptom

You have a workflow configured to send an e-mail to the Contact of Account or Individual Account for Ticket, based on certain conditions, and you notice that, although the workflow is configured with the option Always Send E-mail as No, 2 e-mails have been sent for the same ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Workflow, Workflow Rule, Rule, E-mail, Always Send E-mail, No, Configuration, Duplicated, Sent, Ticket, Service Ticket, C4C, Cloud for Customer, Service Request, Recipient, Party, , KBA , LOD-CRM-WKF , Workflow , How To

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