SAP Knowledge Base Article - Public

3223250 - Esignature Comments Missing

Symptom

Item completion esignature approval comments entered by user are missing in notification & UI screen for approver (i.e. for manager in 1-step supervisor approval process).

Environment

SAP SuccessFactors Learning (LMS)

Reproducing the Issue

  1. User completes an esignature enabled item with the esignature completion enabled in global application settings with approval process.
  2. User submits esig verification and enters comments.
  3. Note the approver notification received is missing the comments as well as the mgr approvals screen for that user item esignature completion record. 

Cause

Currently being investigated.

Resolution

Currently being investigated.

Keywords

SAP, SF, success, factors, successfactors, LMS, learning, esig, esignature, e-sig, e-signature, comment, comments, notification, approval, approver, manager, item , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ESG , E-Signature , Bug Filed

Product

SAP SuccessFactors Learning 2105 ; SAP SuccessFactors Learning 2111 ; SAP SuccessFactors Learning 2205