SAP Knowledge Base Article - Public

3223393 - Improper Alignment in "reset user password" page for English US language


  • Alignment issues  in "Reset User Password " page  for English -US language 
  • Missing "Last Name" and "Username" labels for  English US language in Reset User Password page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SuccessFactors HXM Suite

Reproducing the Issue

->Login  to Instance  and check if the default language is "English US " and navigate to Resetting User Passwords page, notice that  the cells are misaligned and  few labels ( Last Name and Username )  are missing.

Please see the  below screenshot:

->Expected Page view:


This could be due to missing label configuration for English US language in the data model.


Please verify if the en-US label exists for elements lastName & username in the data model. If they do not, please get those added. An Implementation partner who has provisioning access should be able to help with this.

The configuration should be something like this below example :

<standard-element id="lastName" ... >
    <label xml:lang="en-US">Last Name</label>
<standard-element id="username" ... >
    <label xml:lang="en-US">User name</label>

For any support or if issue still persists post above step please raise an ticket to Cloud Product Support Team


misalignment , Reset User Password , English US , Missing labels , KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , Problem


SAP SuccessFactors HXM Suite 2205